2.4. When I download the software, it states that the file is corrupt. What do I do?
You need to delete the file you downloaded. Then be sure to clear the temporary files in your browser. Then try re-downloading. It should download fine and install.
If you do not know how to delete your temporary files, here are the instructions for deleting them from Internet Explorer and Firefox browsers.
Run the program. Click on the Tools menu, then Internet Options. This will display the Options screen. Click on the Delete button listed under Browsing History. Then Click on the Delete File button listed under Temporary Internet Files. Then Click on Yes when prompted. Then Click Close, then OK. This will delete your temporary files from the system.
Run the program. At the top of the Firefox window, Click on the Tools menu, and Select Clear Private Data...The Clear Private Data window will open, allowing your to select which private data you want to clear. Check mark the data you want to clear, then click on Clear Private Data Now to clear the data; or click on Cancel to close the Clear Private Data window without clearing any private data.
Run the program. On the upper right corner of the screen, click on the Wrench. Then highlight Tools then click Clear browsing data... This will open up another browser and you will be prompted to select what you want to clear. Check mark the box "Empty the cache" and any other data you may wish to clear. Now click Clear browser data. If you change your mind, click Cancel.