Home → Star Bill of Lading → FAQ's → Does this software automatically update/upgrade to the latest versions?

8.26. Does this software automatically update/upgrade to the latest versions?

Does this software automatically update/upgrade to the latest versions?

The answer is NO!

The only way it upgrades/updates is if you ask it to perform an update. And all of our updates and upgrades are perfomed with a full installation procedure that you have to answer manually to run the installation. This is done by clicking on the New Version Available button, or clicking on the Help menu, then Check for Updates.

This will call and see if there is an update, or upgrade available. If on is available, it will ask you if you want to download and upgrade the software. It will also inform you that if you are not current with your Support/Upgrades/Updates license (meaning if you purchased the software within the last 365 days) that the upgrade may not be free.

To help explain or further clarify this, here are some explanations.

If you have say version 5.1, and version 5.6 is available for download, then this is a free upgrade no matter when you purchased it.

If you have version 5.1 and version 6.0 is available for download, then it is only free if you had originally purchased within the last 365 days. Otherwise there is an upgrade fee that would need to be paid to obtain the new Registration Codes to unlock the software from a Trial version.

If you have any concerns or do not know if you are eligible for an upgrade, please just ask us and we will let you know your eligibility status.

But to repeat, we do not automatically update or upgrade the software ever, as this option is not available in our software.

If you have some sort of automatic software running that checks for updates and performs the installation for you, there is nothing we can do about it because this is out of our control.