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6.20. Check my IP address to see if I may be blacklisted

If you are sending out many bad email or text notifications to unusable or invalid email accounts, there is a chance that your IP address may get blacklisted.  If this happens, this will cause any new notifications to not be received by some or all of your customers.

There are blacklists out on the net that email and service providers use to check to make sure the emails are coming from a valid and clean source. This helps prevent SPAMMERS from being able to keep sending out false emails.

To check to see if you are on one of those lists, you can follow these instructions.

Run the BoxMinder application.

Click on the Help menu, then Current IP Address as shown.

This will display your current IP address that has been assigned to you by your Internet Provider.

Then open your browser and go to this site - https://mxtoolbox.com/blacklists.aspx

When this page is displayed, just press Ctrl-V to paste your ip address into the field. Then click Blacklist Check.

You will then be displayed a list of the different blacks lists that keep track of ip addresses that the service providers use to check when receiving emails from. If your IP address is on one or more of the lists, you are currently blacklisted. 

If this is the case, you will need to get removed from the lists you are on.  There are options with the different lists to try to get removed, and you can follow their instructions to possibly get removed.  This may take some time.  The fastest way is to contact your Internet Service Provider and ask them to assign a new IP address to your account.  They can do this quickly and without anything needed on your part.  After you are assigned a new IP address, you should be able to send out notifications and emails.

If you are not on one of the lists, that is good.  Something else is preventing them from getting your notifications.