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8.2. Error: 161 SMTP error message

If you receive an Error SMTP 161 error when trying to send out notifications, this means for some reason that your messages are being marked as possible Spam being sent.  Usually this happens when the actual email being sent looks to the systems that it may be Spam.  To correct this, you should change the actual message that is being sent.  

Here are the instructions to make the change to the email content being sent.

Run the BoxMinder application.  Click on the Setup menu on the main screen, then System Options.  This will display the System Options screen.  You can click on either the button on the screen that says - Email Setup, or off the Edit menu, and Email Setup.  This will display your Email Setup screen.  

If you are experiencing this issue when sending out Packages, you should change the Packages email content.  I suggest changing it the following:

Subject: (Store Name) Notice:

Message: Greetings, please stop by and pick up your package.
(Store Name)
Phone Number

We have noticed that changing it from the original - You have a package at ..........  to something that removes the "You have..." seems to work.  Try this and if you still have issues, you can tweak it to something that gets through.  

If you are experiencing issues sending out notifications with mail in the box, you can change that message as well.  If you use Multiple Notification Types, you can change the message content under the Notification Types option off the Setup menu.