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5.2. Backup my Database to send to Support Staff.

Here are the instructions to backup your database and send to the StarreSoft staff for assessment.

Run the Backup Restore application directly from the Windows Start Menu as displayed below.

This will run the Backup Restore application.

When the Backup Restore application is displayed as shown above, you need to click on the folder button to the right of the Name field as shown. This will allow you to direct the application as to where you want to save the backup file.

The best location for you to use is probably your Desktop, as it is easy to find.  But, you can use whatever location on your system you want.  When the location has been selected, click on the Save button.

This will return you to the main display of the Backup Restore application.  You will then click on the Backup Button.  This will create a copy of your database and store it in the listed .zip file, and of course save it to your selected location.

The application will tell you the Backup Completed - Click Exit.  So please do so.

This will end the Backup application.

Now that you have a backup of your database, you will need to either attach it to the Help Ticket, or attach it to the email that was sent.  I will show you both options, as I am not sure which option you are using to communicate with us.

First, here is how you attach the database backup to the Help Ticket Directly.

 

 

The direct access to the Help Ticket should look something like this.  Please reply with statement, then click on the Choose File to attach the backup file to the ticket.

This will open up the window to select the backup file.  You will need to select the location you stored the backup to, here we are using the Desktop location.  Select the backup file you just created, then click Open.

You will see the name of the backup file displayed, then click Update Request.  This will cause the Help Desk to send your backup file to us for review.

And of course will update the ticket with the file attached.

If you are not using the Help Desk directly, and are instead conversing using email, then please reply to the email and attach the backup file to the email.  Either option works, just want to explain both for you.

I will not show you the actual steps to attach a file to your email application as there are too many out there to explain each one.  If you need help on this, please consult your email products help or support information.

After this has been completed, that is all you need to do at this time.  We will review the database and proceed from there with further instructions.