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5.22. Restore my database sent from Support Staff.

If you have sent in a backup of your database to be fixed/corrected, and we have sent it back to you for Restore, here are the instructions to follow to properly restore the database.

If using the Help Desk ticket directly, there should be a .zip file that we attached to the ticket. You will need to save this file to your system to be used in the Restore application.  Here is a screen of what that should look like.

All you need to do is to click on the .zip file link, and you should be displayed a save dialog window to select where to save the file to on your system.

We suggest using your Desktop location so it is easy to find.  But, you can place it anywhere on your system as long as you remember where.

After selecting the location, click the Save button to save it to that location folder.

If you are replying to the Help Ticket via email, then you would have received an email with an attachment.  Save the attachment to your Desktop or wherever you wish to save it to.

You now need to run the Restore application.  This will take the fixed database files that we sent you, and replace the ones on your system to correct the issue.

You can run this directly from the software or from the Windows Start menu.  

Here are the instructions from the software application.  Run the software, click on the menu option File, then Backup/Restore Data, and then Restore Data.  

This will close the software application and display the Restore application.

You will need to tell the Restore application which backup file you want to Restore.  Click on the folder button to the right of the Name field. This will prompt you to select Location and the backup .zip file that is to be used.

So point to the file we sent you that was originally saved to the Desktop or wherever you saved it. Then click on the Save button.

This will load the Restore application with the selected Backup Database file as shown.

Click on the Restore button to perform the actual Restore procedure.  This will basically take the file you selected and overwrite the old data used by the software, which will correct the issue at hand.

You can now click the Exit button and the Restore application will close.  You should now be able to run the originall software application with the corrected/fixed database.