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3.3. How do I send a screen Shot

To create and send a screen shot of the program screen and send it, follow these instructions.

Run the program. When you have the specified issue displayed on the screen, do one of the following:

If you are running Windows XP, then just press the Print Screen key. This will capture the screen display to your clipboard. Then you need to run either Microsoft Word, or MS Paint. MS Paint is listed under Start, Programs, Accessories and is called Paint. When either one of these are run, just press Ctrl-V or click on the Edit menu, and select Paste. This will load the copied screen print to the program. You then need to save this file and attach it to this help desk message.

On the standard Windows operating system, pressing the Print-Screen key will copy an image of the entire screen to the clipboard, holding the Alt key and pressing the Print-Screen key will capture the currently selected window.

If you are running Windows Vista or Windows 7, 8, or 10,  these operating systems come with a screen capture utility pre-installed. It is called the Snipping Tool. It is located under the Windows Start button, All Programs, Accessories, Snipping Tool. This tool will allow you to create a screen shot of the desktop or just a window that is displayed on your screen. It will also allow you to save the screen shot, or you can send it to an email recipient directly from the program. If you want to use this utility, you can do so, or you can just use the Print Screen option listed above.

After saving the screen capture, attach this picture to either the help desk message or email, so we can see exactly what is going on with your program.