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1.1. What does the purchase of your products include?
When you purchase any of our software products from us, you receive the following:
You will be sent a set of registration codes that will unlock the trial version of the software into a fully functional software product.
If the product purchase is setup to send you a registered version of the software product, then upon completion of your purchase, you will be sent a link to download a copy of the installation package. You will then download and save this installation. You can then install the software and overwrite the trial version to make if fully function with no time-out delay.
You will also get a full year of Support from our Help Desk via our web sites on-line Help Desk application.
As long as you do not have a customized version of the software, you also have the option to update the software when new updates become available. Due to the issues with SPAM emailing we do not notify our customers directly at this time. You can check for updates at anytime from inside the program. Just click on the Help menu, then select "Check for Updates". This will check our web site for a newer version. If an update is available it will then prompt you to download the latest version and install.
Also included are any Upgrades that come out within a period of one (1) calendar year from the date of original purchase. If during the first year a new version is released, you are eligible for a free Upgrade to the current version. For example: version 12.XX is released and you are running version 11.XX. If there is an Upgrade available, you will need to contact us to receive a new set of Registration Codes to unlock the newer version. Contact us via our Help Desk and we will send you the new codes. *
* This is only valid for customers that are current with the Support Maintenance license, and do not have a customized version of the software.
If your Support Maintenance license has expired, you will no longer be able to update or upgrade the software at no charge, but you will have the option to purchase an upgrade at a reduced price. Also the Support via the Help Desk is very limited.
FOR STAR BILL OF LADING, ENVELOPE PRINTER, AND CHECK WRITER CUSTOMERS ONLY (see below).
After your initial year of Support Maintenance our systems automatically generates an Order/Invoice for an Additional Year of Support/Upgrades/Updates. This is either mailed or emailed to you one month prior to your license expiring and sent to the address we have on file from the original purchase. If it happens to come back as undelivered, we make all attempts to correct the address, via email, or calling you or your Company.
When you pay the invoice, we update our records with the payment and extend your Support/Upgrades/Updates license for an additional year.
If you do not pay the invoice, that is fine as the current version you are running will not expire, you would no longer be eligible for Support, Updates or Upgrades.
If you are expired from the Support Maintenance licensing, do not attempt to Upgrade, as your Original Registration codes will not work with the newer version, and you would have to purchase the Upgrade version to get it back up and running. You can check the status of your license by sending us an email.