Home → StarreSoft → Printer Friendly Version
StarreSoft
1. What does...
1.1. What does the purchase of your products include?
When you purchase any of our software products from us, you receive the following:
You will be sent a set of registration codes that will unlock the trial version of the software into a fully functional software product.
If the product purchase is setup to send you a registered version of the software product, then upon completion of your purchase, you will be sent a link to download a copy of the installation package. You will then download and save this installation. You can then install the software and overwrite the trial version to make if fully function with no time-out delay.
You will also get a full year of Support from our Help Desk via our web sites on-line Help Desk application.
As long as you do not have a customized version of the software, you also have the option to update the software when new updates become available. Due to the issues with SPAM emailing we do not notify our customers directly at this time. You can check for updates at anytime from inside the program. Just click on the Help menu, then select "Check for Updates". This will check our web site for a newer version. If an update is available it will then prompt you to download the latest version and install.
Also included are any Upgrades that come out within a period of one (1) calendar year from the date of original purchase. If during the first year a new version is released, you are eligible for a free Upgrade to the current version. For example: version 12.XX is released and you are running version 11.XX. If there is an Upgrade available, you will need to contact us to receive a new set of Registration Codes to unlock the newer version. Contact us via our Help Desk and we will send you the new codes. *
* This is only valid for customers that are current with the Support Maintenance license, and do not have a customized version of the software.
If your Support Maintenance license has expired, you will no longer be able to update or upgrade the software at no charge, but you will have the option to purchase an upgrade at a reduced price. Also the Support via the Help Desk is very limited.
FOR STAR BILL OF LADING, ENVELOPE PRINTER, AND CHECK WRITER CUSTOMERS ONLY (see below).
After your initial year of Support Maintenance our systems automatically generates an Order/Invoice for an Additional Year of Support/Upgrades/Updates. This is either mailed or emailed to you one month prior to your license expiring and sent to the address we have on file from the original purchase. If it happens to come back as undelivered, we make all attempts to correct the address, via email, or calling you or your Company.
When you pay the invoice, we update our records with the payment and extend your Support/Upgrades/Updates license for an additional year.
If you do not pay the invoice, that is fine as the current version you are running will not expire, you would no longer be eligible for Support, Updates or Upgrades.
If you are expired from the Support Maintenance licensing, do not attempt to Upgrade, as your Original Registration codes will not work with the newer version, and you would have to purchase the Upgrade version to get it back up and running. You can check the status of your license by sending us an email.
2. What is...
2.1. What is your Return Policy?
Starre Enterprises, Inc./StarreSoft has a No Refund Policy on all of our software applications as listed on our web site at: starresoft.com/refunds
Due to the nature of our products being downloadable and unlocked with registration codes, we do not offer refunds for purchases except under irregular circumstances. However, we provide excellent customer service and will work with all our customers to make their experience the best.
We highly encourage those interested in purchasing our software to first try them out and enjoy them prior to placing an order. We do this because we offer free, fully functional 30 day trial versions of our software that you can download and try before you buy.
All of our software products can be downloaded and tried for free from our Free Downloads Page: http://www.starresoft.com/downloads.htm
We also provide either an immediate electronic download of software purchased, or an electronic mail of a set of registration key codes that are used to unlock the trial software into a fully registered version. This download or registration key is available immediately after purchases made by credit card.
There is no way to guarantee that our software was actually removed from a system after it is installed, so this is also a way to help fight fraudulent activity.
2.2. What is your CC Service Fee Policy?
Starre Enterprises, Inc./StarreSoft now has a minimum 3.5% CC fee Policy added to all of our on-line Support Maintenance purchases.
We had to implement this policy because we could no longer absorb these fees. We only charge the extra CC fee for Support Maintenance on-line purchases at this time. You can avoid the extra fee by submitting a check, money order, or ACH payment to us as there is not a extra fee for us to receive these payment options.
Our mailing address is listed on all invoices if you choose to purchase by one of these methods.
2.3. What is Extended Download Service?
Protect your purchase with Extended Download Service. Our CC processor will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from their website for a period of one (1) year from the date of purchase.
2.4. The cost of custom modifications made to the software?
The current cost for customized modifications/development work for our software runs as follows:
$175.00 per hour billed and charged in hourly increments.
These prices are subject to change. Give us a call at 336-837-4850 to discuss what you are looking for.
2.5. What is Starre Enterprises, Inc./StarreSoft's mailing address?
Starre Enteprises, Inc.
P.O. Box 1075
Mocksville, NC 27028
3. How Do I
3.1. Call in a Credit Card payment?
For those that need to call in a Credit Card Payment, you can call us direct at: 336-837-4850
If there is no answer, as we are short staffed, please leave a message and someone will call you back to accept your CC payment.
If you need to make a payment on a Support Maintenance license, you can do so from here. Support Maintenance Store
If you need to purchase a product, you can do so from here. StarreSoft Products Store
This is not a Support line, it is only for credit card payments. As the staff answering the line has no technical support on the products.
For all Support Questions and Inquiries, please use our Help Desk
3.2. Request for ACH payments
If you wish to setup an account to pay us via ACH, you can do so by requesting our documents via our Help Desk and we will send you the required information.
3.3. How do I send a screen Shot
To create and send a screen shot of the program screen and send it, follow these instructions.
Run the program. When you have the specified issue displayed on the screen, do one of the following:
If you are running Windows XP, then just press the Print Screen key. This will capture the screen display to your clipboard. Then you need to run either Microsoft Word, or MS Paint. MS Paint is listed under Start, Programs, Accessories and is called Paint. When either one of these are run, just press Ctrl-V or click on the Edit menu, and select Paste. This will load the copied screen print to the program. You then need to save this file and attach it to this help desk message.
On the standard Windows operating system, pressing the Print-Screen key will copy an image of the entire screen to the clipboard, holding the Alt key and pressing the Print-Screen key will capture the currently selected window.
If you are running Windows Vista or Windows 7, 8, or 10, these operating systems come with a screen capture utility pre-installed. It is called the Snipping Tool. It is located under the Windows Start button, All Programs, Accessories, Snipping Tool. This tool will allow you to create a screen shot of the desktop or just a window that is displayed on your screen. It will also allow you to save the screen shot, or you can send it to an email recipient directly from the program. If you want to use this utility, you can do so, or you can just use the Print Screen option listed above.
After saving the screen capture, attach this picture to either the help desk message or email, so we can see exactly what is going on with your program.
3.4. Check for Windows Updates in W10
Here are the instructions to check for Windows Updates using Microsoft Windows 10.
Click on the Start Button at the bottom left corner of your main screen.
Click on the Setting Icon as shown below.
This will show the Windows Settings screen.
Click on the Update & Security option.
When the Update and Security screen is displayed, click on the Check for Updates option.
Windows will call out to the Microsoft Servers and Check to see if there are any updates available and automatically download them to your system.
You will either be prompted to restart your system so it can apply the updates or it will automatically apply then without restarting. It all depends on what the updates contain, and the options installed as to whether a restart is needed.
That is all there is to it. As normally they are downloaded and installed automagically, sometimes there is a need to manually check for updates.
3.5. Check what Build of W10 I have installed?
To check the actual Windows 10 Build you have installed, perform the following.
Click on the Windows Start Button at the bottom left corner of your screen.
Then click on the Windows Settings Icon as shown.
Click on the System Icon.
This will show the following screen with information about your system. Scroll down if needed to select the About icon. It will show you the information About your system to the right. You may need to scroll down on the right to show the Build Number as shown.
Now you know the Windows 10 Build number on your system.
You can click on the Copy button then Paste this information into the ticket if requested.